Delivery Options / T&C’s @ Hair Mechanics
Delivery Options & Charges
Getting your parcel to you on time and as efficiently as possible is very important to us.
Free Standard Delivery on orders over £30.00 up to 1 kg. Dispatched within 2-5 working days.
We use Royal Mail UK signed.
up to 1KG = £5.85 postage and packing per order
up to 2KG = £7.85 postage and packing per order
During unprecedented times, such as the Covid-19 pandemic, the name of the recipient is taken instead of a signature.
Click & Collect is available from the Salon during opening times – Hair Mechanics Ltd 57-58 Thornton Street, Newcastle upon Tyne NE1 4AW
Delivery Rules and Restrictions
We are sorry that we are unable to process orders to any address outside the UK.
An order can be delivered to one address only, and delivery charges are per order.
UK delivery options (orders placed Monday to Friday excluding Bank Holidays).
Please note – Orders from Northern Ireland and Scottish Islands and Highlands are excluded from Free UK Saver Delivery and may take longer to arrive due to the current situation.
Hair Mechanics does not accept any liability for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all responsibility of the goods
Any delivery timescales quoted to you are indicative only.
Orders require a signature upon delivery. If you are not there to receive your order, Royal Mail may leave a telephone number or delivery card for you to make alternative arrangements.
To ensure secure and undamaged delivery of your order, the order will not be able to be left ‘hidden’ at the address.
Hair Mechanics Online Returns and Cancellation Policies and Procedures
Date of Last Update: 14 May 2021
We hope that you are delighted with your order, but if for some reason you are not we have set out below a summary of your rights in the event that you wish to return a product.
Returning Your Order
As you are a consumer and have made an order online you may, in accordance with the Consumer Contracts Regulations 2013, cancel your order and obtain a refund within 14 working days from delivery.
If you wish to return your online order you can do so by returning the goods to the following address at your own cost:
Hair Mechanics Ltd
57-58 Thornton Street
Newcastle upon Tyne
Please ensure you obtain a proof of postage when you return your order.
Processing Your Refund
Please allow 14 working days from the date your order is returned for your refund to be processed.
The refund will be processed to the original payment method used to place the order.
We will refund you the cost of your return postage only for faulty or damaged goods. Please provide evidence.
Online orders will not be able to be returned in store if you paid by PayPal.
If you require a refund we will refund the price paid by you for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) within 14 days after the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us, provided that you have returned the goods to us within 14 working days of delivery to you or your notifying us of cancellation.
Refunds will only be made against the original payment method.
We will not provide a full refund if the goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.
Your right to return goods does not apply to goods where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
Your Rights If There Is A Problem With A Product
In addition to the rights described above (and in accordance with your rights under the Consumer Rights Act 2015), if the goods you receive are damaged or faulty, or not what you originally ordered please notify us as soon as possible to ensure prompt resolution.
Please provide the order number and keep the box, packing materials, including packing note and all items received, for inspection.
Hair Mechanics Ltd – WEBSITE TERMS and conditions of use
Date of Last Update: 14 May 2021
Welcome to our Hair Mechanics Ltd site. Please read these terms and conditions carefully before using this site:
Hair Mechanics Ltd(“Hair Mechanics”, “we“, “us” or “our“) provides the services available on the Site to you subject to the following terms and conditions (the “Website Terms“).
Who we are and how to contact us
Hair Mechanics Ltd address and registered office Hair Mechanics Ltd. Registered in England and Wales No 5201047. Registered Office: Galley & Tindle, Oakmere, Belmont Business Park, Durham DH1 1TW Vat Reg No: 937036715
What’s in these terms?
These terms tell you the rules for using our website at www.hairmechanics.co.uk (our site).
By using our site you accept these terms
Our site allows you to purchase products, view price lists, opening times and book appointments .
If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference.
We may make changes to these terms. We amend these terms from time to time. Whenever you use our site, please check these terms to ensure you understand the terms that apply at that time.
We may make changes to our site. We may update and change our site from time to time to reflect changes to our products and our business priorities.
We may suspend or withdraw our site
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
How you may use material on our site
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
Responsibility and liability for the content on the site
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied that the content on our site is accurate, complete or up to date.
We are not responsible for websites we link to. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be seen as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
User-generated content is not approved by us. Where this website includes information and materials uploaded by other users of the site, this information and these materials have not been verified or approved by us.
If you wish to complain about information and materials uploaded by other users please contact us.
Our responsibility for loss or damage suffered by you
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our terms and conditions of supply.
We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with:
use of, or inability to use, our site; or
b. use of or reliance on any content displayed on our site.
c. In particular, we will not be liable for:
d. loss of profits, sales, business, or revenue;
e. business interruption;
f. loss of anticipated savings;
g. loss of business opportunity, goodwill or reputation;
h. loss or corruption of data or information; or
i. any indirect or consequential loss or damage.
How we may use your personal information
We will only use your personal information as set out in our Privacy Notice.
Uploading content to our site
You are not allowed to upload, change or manipulate any part of our website in anyway.
You will be liable to us and will indemnify us for any breach of the above. This means you will be responsible for any loss or damage we suffer as a result of you falling foul of the above.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a breach of their intellectual property rights, or of their right to privacy.
We are not responsible for viruses and you must not introduce them
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
The information contained on this website is for general information purposes only and must not be used as a substitute for seeking legal or professional advice. The information is provided by Hair Mechanics Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about its completeness, accuracy, reliability, suitability or availability.
Which country’s laws apply to any disputes?